More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
In an age when customers are prone to rant and rage about poor service, it was refreshing to see the global media impact of a quaint and gently sarcastic customer complaint letter to an obscure Caribbean airline last weekend. Long-suffering air tr...
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